1-Time period policy to refund or replace purchases

refund and exchange within 7 days after the date of purchase-

2- Purchase refund and replacement policy

• The policy applies to the product in its closed packaging and in the same original condition at the- time of purchase

  All the accessories received with the product must be returned in their original packaging-

• Products that have been opened and have a factory defect can be replaced by the same item- provided that the customer delivers them to us

  The customer must deliver the product to any of the company's branches, complying with the above- conditions

3-Procedures and locations of refund and replacement

• The customer can retrieve or exchange purchases from all branches of the company free of charge- provided that the condition in article 2 above is met

  The original purchase invoice must be attached at the start of the replacement or refund procedures

4- Methods of refund

• The customer has the option to refund the value of his purchases or replace them with another- product depending on the customer's choice

  To return the value of purchases made by credit cards or bank cheques, the amount will be refunded- through the customer's bank account within fourteen (14) working days and the customer must follow up the payment procedures through his bank branch

5- Exceptions not covered by the refund and replacement policy

- Malfunctions and damages resulting from misuse

• Not matching the serial numbers of the device, the original carton, colours, or any other appearance- compared the product when receded during the purchase process and as recorded in the purchase invoice

  - Electrical parts

6 - Other terms and conditions

• The customer has the right to receive the items purchased within a maximum of one month from the -date of purchase

  In the event of a postponement of receipt of the product from the product from the customer, the- customer is a titled to request the storage service of the items purchased by the company for a free of10% of the total value of the products stored for each month stored

• In case of delaying the reception of the product from the customer, the company has the right to- add10% of the total value of the stored products for each month of delay in receipt collected in each from the customer

Last Updated: June 19, 2025